Terms & Conditions

Last updated: February 2026

1. Acceptance of Terms

By using Ricard Transport Ltd services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Ricard Transport Ltd provides electric vehicle taxi services and car rental services in Kigali, Rwanda. Our services include:

  • On-demand taxi rides
  • Scheduled transportation
  • Airport transfers
  • Hourly, daily, and weekly car rentals
  • Corporate transport solutions

3. Booking and Payment

Bookings can be made through our website, phone, or WhatsApp. Payment is required as per the selected payment method. We accept cash, mobile money (MTN and Airtel), and card payments for eligible services.

4. Cancellation Policy

Cancellations made more than 30 minutes before the scheduled pickup time are free. Late cancellations or no-shows may incur a cancellation fee.

5. Car Rental Terms

  • Renters must possess a valid driver's license
  • Minimum age requirement is 21 years
  • A security deposit may be required
  • Vehicles must be returned with the same battery level as pickup
  • Damage to vehicles will be charged to the renter

6. Liability

Ricard Transport Ltd is not liable for any loss, damage, or injury arising from the use of our services, except where such liability cannot be excluded by law.

7. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

9. Contact

For questions about these terms, please contact us at info@ricardtransportltd.com or +250 788 219 208.