Frequently Asked Questions

Everything you need to know about our services

How do I book a taxi?

You can book a taxi through our website by clicking "Book a Taxi", through WhatsApp at +250 788 219 208, or by calling us directly. Simply provide your pickup location, destination, and preferred time.

What are your operating hours?

We operate 24/7, 365 days a year. Our electric vehicles and professional drivers are always ready to serve you.

How is the price calculated?

Our pricing is transparent and based on distance. We charge a base fare plus a per-kilometer rate. You'll always see the estimated price before confirming your booking.

What payment methods do you accept?

We accept cash, MTN Mobile Money, and Airtel Money. For rentals and corporate accounts, we also accept bank transfers and cards.

Are all your vehicles electric?

Yes! 100% of our fleet consists of electric vehicles. We are committed to zero-emission transportation.

How do car rentals work?

Browse our available vehicles, select your preferred car, choose your rental duration (hourly, daily, or weekly), and complete the booking. We can deliver the car to your location or you can pick it up.

What if the car runs out of battery during my rental?

Our vehicles are always fully charged before rental. We provide information about nearby charging stations. If you need assistance, our support team is available 24/7.

Do you offer airport transfers?

Yes! Airport transfers are one of our most popular services. We monitor flight arrivals and will be ready when you land at Kigali International Airport.

Can I schedule a ride in advance?

Absolutely! You can schedule rides up to 7 days in advance. This is recommended for airport transfers and important appointments.

What areas do you serve?

We primarily serve Kigali and surrounding areas. For longer trips to other cities in Rwanda, please contact us for special arrangements.

Still have questions?

Our team is ready to help you with any other questions.

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